0 items in the shopping cart
  • No products in the cart.

Policies

What makes PremOn a different brand?

It’s new fashion designs, premium finish, and detailed accessories but above all it is Value for money.

With a more innovative approach in bag designing, and trendy colours PremOn offers its customers a new and original experience in fashion.

Payment Method

We currently only accept cash on delivery

Cash On Delivery

After you place your order, our courier will come to deliver your items and receive your payment. Please keep the exact amount due for payment on the arrival of your order(s) to save time.

For any questions you might have you can contact us at info@premon.ae or on +971 4 369 9038.

Returns & Exchanges

Cancelling an order

If, after you place your order, you want to cancel it, please call us as soon as possible on +971 4 369 9038 during our regular working hours (Sunday to Thursday, 10:00am-06:00pm GMT+4) or send our Customer Care team an email to info@premon.ae quoting your order number and request for a cancellation.

Please note that if your order has already been processed, and you want to cancel it, you will need to receive the item(s) first and then ship it back to us.

Returning an order

If, for any reason, you are not happy with any item(s) you have purchased, please call us as soon as possible on +971 4 369 9038 during our regular working hours (Sunday to Thursday, 10:00am-06:00pm GMT+4) or send our Customer Care team an email to info@premon.ae  quoting your order number and request for a return.

Our Customer Care team will arrange for a collection of the item(s) at a time that is convenient for you but shipping charges will be applied.

The item(s) must come back to us within 14 calendar days of receiving your order to be able to process any return.

Please note the following return conditions:

  • All items, including those on sale, can be returned
  • After you receive your order and until any item(s) returned are received by our Customer Care team, all responsibility of their care and condition sits with you
  • Any returned item(s) received by our Customer Care team must be in perfect condition so please make sure your item(s) are packaged securely and choose a reputable shipping company if you choose to do so
  • Item(s) must include their PremOn return tags as well as any dust bags, authenticity cards, etc. they were packaged with
  • When our Customer Care team have received your return package, you will receive a confirmation email
  • In the unlikely event that your returned item(s) are received in an unsuitable or unsellable condition, we reserve the right to refuse the return and will send the item(s) back to you
  • Please ensure that the product is unused and in its original condition. Include everything from the package you’ve received including price tags, labels, and original packing. Products that are damaged due to misuse or Incidental damage due to malfunctioning of product will not be replaced, returned or cancelled. Before the dispatch of any products, we ensure that product(s) is 100 percent in best condition and properly functioning.

Once your item(s) have been approved for return, you will have the following options:

  1. Product replacement
    • If you ask for a product replacement, we will confirm availability of your preferred product and send the new item
    • You will cover the shipping costs for sending you a product replacement

Voucher code for a new order

  • If you prefer to return the item(s), we will email to you a Premon voucher code for the value of the item(s) to be used for your next purchase
  • Any potential Shipping charges will not be refunded in the voucher code unless there is evidence that the item(s) were faulty or different to the item(s) you ordered
  1. Refunds

For the UAE, we accept refunds for the full amount of the order with the exception of any shipping fees. Prior to any refund, the item(s) will be checked to be in perfect condition. Our Customer Care team will confirm this by email.

– Cash-On-Delivery Payments

Payments which have been made with Cash-On-Delivery have two options of refund methods:

  1. A voucher code for the same value as the returned item(s) will be issued to be used in your next order. This unique voucher code will be sent to you via email from our Customer Care team within 5 working days from the item(s) being received.
  2. Funds can also be paid cash by courier after we receive and inspect the product

 

Shipping Information

Delivery Service:

 Standard Delivery

Shipping Fees:

Free for orders with value AED 500 or higher

Charge of AED 20 for amounts below AED 500

 Delivery Time:

 1-3 Working Days

  • We process and ship all our orders all week (Sunday to Saturday), with the exception of UAE Public Holidays.
  • For Cash On Delivery, we will call you in advance to confirm the order and the best time for delivery. If we cannot reach you, we will have to cancel the order. Please have the exact amount available for the courier.
  • We can deliver to your home, office or hotel but not to your P.O Box

For any questions, please contact info@premon.ae

Alternatively you can call our Customer

Terms & Conditions

Use of the Website

Welcome to the PremOn Website “Website”. By entering our Website, you agree to these terms and conditions the “Terms”. Please review these carefully prior to making any purchases. By using this site you agree to comply with these Terms.

PremOn is an online service of “Premiers four Trading” for the purpose of the sale of clothing, accessories and other items “Product”.

In order to be able to make purchases through the PremOn website, you will be requested to register. The information sought will allow PremOn to handle your transaction efficiently and effectively.

As payment will be made cash on delivery, it is important that you enter all the requested information accurately. This will ensure that there is no delay in the dispatch of your order. The information provided will be treated in the strictest confidence. We do not share any customer data to any third parties and all customer data is held on a secure server.

In case your personal information changes, please notify us by contacting Customer Care on the following email info@premon.ae

PremOn may modify these Terms at our sole discretion. If you do not agree to the changes to these Terms, you should stop using this website. By using this website after any such change(s), you agree to comply with the Terms as changed. Any changes made after you have placed an order with us, will not affect that order, unless we are required to make the change by law.

Making a purchase

When you make a purchase through the PremOn website, you are offering to buy Product(s) for the price stated, subject to these Terms.

All orders are subject to acceptance and availability.

Placing an Order

The Website contains an instructive guide that will walk you through the process of placing an order. You place your order for any selected items by clicking on the [Confirm Order] button at the end of the on-line order process.

Once you have placed your order, you will receive an email acknowledging the exact details of your order, providing you with a payment reference code and the value of your order that will be paid on delivery.

Please note that while the Website lists only available Product, there may be occasions due to circumstances beyond PremOn control, where the Product is not available. In this case a latest delivery, where applicable, will be communicated to you.

Unless otherwise notified, PremOn acceptance of your order occurs when you receive an email notifying you that we have dispatched the Product(s) as ordered by you and noted on that communication. Acceptance will be deemed to have occurred at the sending of this communication, regardless of technical problems you may experience, where the reasons are outside PremOn control, which may result in you having not received that email in a timely manner.

If you require any information regarding your order(s), please contact Customer Care on +971 4 3699038 during our office hours of 10:00am till 06:00pm (GMT+4) from Sundays to Thursdays.

PremOn may not accept your order if an item you have ordered is out of stock.

Pricing Policy

All priced items will be honored as advertised unless it is obviously incorrect.

PremOn offers our customers the Delivery Duty Paid (DDP) system, which means that you will be charged for the items purchased plus shipping cost as part of your order.

Product prices are set at the beginning of each season. The prices are subject to change and may go up or down depending on the season.

Payment

Cash On Delivery

Payment is cash on delivery only. After you place your order our courier will come to deliver your items and receive your payment. Please keep the exact amount due for payment on the arrival of your order(s) to save time.

Returns

If a customer is not happy with their purchase they can exchange within 14 days of receipt of the goods. Satisfaction is always a top priority and as such each query is addressed individually to the best of our ability.

Your refund will be paid to you cash and will be sent to you via our courier. Please be aware that in order to receive a refund or exchange, the item(s) must be unused and in perfect condition, with all the labels attached and in the original packaging. Please feel free to address any additional questions you may have to our Customer Care team by writing us an email to returns@premon.ae

Exchanges

In order to exchange products, requested for the exchange must be of the same value or higher. We will not exchange products for lower value than the original item purchased.

Please contact returns@premon.ae who will issue you with a RAN (Return Authorization Number). In doing so, please specify the product information you require and we will process this for you. You will receive confirmation of your exchange within 48 hours. 

Gift returns

If you have received an item from PremOn as a gift, you cannot exchange it for another item

Please see Shipping, Exchanges and Returns for more detailed information.

Passing of property and risk

PremOn retains legal ownership of the Product(s) until full payment has been made and such payment has been received. Legal ownership of the Product(s) will immediately revert to PremOn, if payment is refunded to you.

Risk on the Product(s) will pass to you upon delivery.

Contacting Us

If you require help when ordering or would like to provide feedback on our service, please email us at info@premon.ae. You may also call us on +971 4 369 9038 between the office hours of 10:00am and 06:00pm (GMT+4) 5 days a week.

If you would like to contact our Customer Care team about shipping or a delivery enquiry, please send an e-mail to info@premon.ae or call us on +971 4 369 9038 between the office hours of 10:00am and 06:00pm (GMT+4) 5 days a week.

Privacy policy

How can I be sure my personal details are safe?

All personal details you provide to us are dealt with in the strictest confidentiality. No information will be disseminated by Premon without your written consent unless required by law at detailed above.

Copyright and Trade Marks

All content available on the Website, including, but not limited to, text, graphics, logos, buttons, icons, images, audio clips, data compilations, and software, and the compilation thereof (the “Content”) is the property of PremOn, and is protected by U.A.E. and international copyright laws.

The trade mark, logo, and service marks displayed on the Website (collectively, the “Trade Mark”) are the registered mark of PremOn, and are protected by U.A.E. and international trade mark laws. All or any other trademarks not owned by us that appear on the Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.

Neither the Content, the Trade Mark, nor any other portion of the Website may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in full or in part, for any purpose without our prior written consent.

Content

PremOn “Content” is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site. PremOn tries to ensure that the information on this site is accurate and complete. PremOn does not promise that PremOn’s Content is accurate or error-free. PremOn does not promise that the functional aspects of the Site or PremOn’s Content will be error free or that this Site, PremOn’s Content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.

By posting on any of our social media channels you agree to be solely responsible for the content of all information you contribute. You also grant to PremOn the right to use any content you provide for its own purposes including republication in any form or media. Comments may be moderated and may take up to 72 hours to be displayed but PremOn does not commit to checking all content and will not be liable for third party posts. If you have a complaint about any posts please email info@premon.ae

Third Party Links

PremOn are not responsible for the content of any off-Website pages or any other websites linked to or from the Website. Links appearing on the Website are for convenience only and are not an endorsement by PremOn of the referenced content, product, service, or supplier. Your linking to or from any off-Website pages or other websites is at your own risk. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of, off-Website pages or any other websites linked to or from the Website, nor does PremOn assume any responsibility or liability for the actions, content, products, or services of such pages and websites, including, without limitation, their privacy statements and Terms. You should carefully review the Terms and privacy policies of all off-Website pages and other websites that you visit.

Disputes

To the fullest extent permitted by applicable law, any dispute relating in any way to your visit to the Website and any purchase by you of any items from PremOn shall be submitted to confidential arbitration in Dubai, except that, to the extent you have in any manner violated or threatened to violate PremOn’s intellectual property rights, PremOn may seek injunctive or other appropriate relief in the U.A.E. Courts, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the International Chamber of Commerce. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise. To the extent arbitration is not permitted by applicable law, any dispute relating in any way to your visit to the Website shall be submitted to an appropriate court or other judicial body in Dubai, and all applicable provisions of this section shall apply.

General

You acknowledge and agree that these Terms, together with PremOn’s Privacy Policy, constitute the complete and exclusive agreement between us concerning your use of the Website and any purchase by you of any Products from PremOn, and supersede and govern all prior proposals, agreements, or other communications.

If any provision of these Terms is held to be illegal, invalid or unenforceable in whole or in part, then these Terms shall continue to be valid as to the other provisions and the remainder of the affected provision. Any waiver of any of the provisions of these Terms by PremOn shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other provisions of these Terms.

Nothing contained in these Terms shall be construed as creating any agency, partnership, or other form of joint enterprise between us.

PremOn reserves the right to change these Terms at any time and we encourage you to revisit these Terms periodically to ensure that you are at all times fully aware of our Terms. Any changes are effective immediately upon posting to the Website. Your continued use of the Website constitutes your agreement to all such Terms.

PremOn reserves the right to refuse to supply Products to any person if they are in breach of any of the Terms of Use specified.

If you have any questions regarding these Terms, please send an email to info@premon.ae 

Governing Law

Your use of this Website and any purchase by you of any Product from PremOn shall be governed by U.A.E law and you hereby submit to the exclusive jurisdiction of the U.A.E. courts.

Please check back frequently to see any updates or changes to our privacy policy.